FAQ
When can I check-in and out?
Check-in can happen from 3PM and checkout can happen no later than 12 noon. If you are in need of an earlier check-in or a later checkout, we kindly ask you to contact us and then we will do our best to meet your request.
Do you offer luggage storage?
Yes, we offer free storage of your luggage. You are welcome to drop off your luggage with us when you check in or check out.
When can I enjoy my breakfast?
You can enjoy a breakfast from the buffet in our morning restaurant Monday - Friday from 6.30AM-10.30AM and weekends from 7AM-11AM.
Does the hotel have a restaurant?
Yes, we have a wonderful Italian restaurant called Il Rosmarino that serves Italian specialties in a class of its own.
Do you offer room service?
Yes, we offer room service.
Can I get access to free Wi-Fi?
Yes, you can use our free Wi-Fi everywhere in the hotel. Besides, you are more than welcome to use the computer in our lobby.
Where can I park my car, and what is the price?
We offer a few parking places behind our hotel at the price of
Unfortunately, you cannot park in the streets around our hotel, but it is possible to stop for loading and unloading. Therefore, if you need help with the parking, you are more than welcome to contact us in the reception when you arrive.
Is there air conditioning in the rooms?
There is air conditioning in all rooms.
Can I bring my dog?
Yes, your pet is more than welcome and allowed everywhere in the hotel (except in our restaurants). However, the dog must not be left alone at any time. If you need somebody to look after your dog for a few hours, please do not hesitate to contact us by e-mail.
How can I get to the hotel?
You can easily get to our hotel whether you arrive in Copenhagen by flight, ferry from Oslo, cruise or train.
When is the reception open?
Our reception is open 24 hours a day. If you are in need of table reservations, transfer, parking, car or bike rental, recommendations for must-sees or anything alike, we are more than happy to assist you.
How can I get in touch with the hotel?
You are always welcome to call us at (+45) 3343 6200 or email us at 71nyhavnhotel@arp-hansen.dk.
Does the hotel have an elevator?
Yes, we have an elevator at the hotel. However, please note that there is a small staircase to some rooms and the restaurant, as the hotel is located in older, historic buildings.
What type of power outlets are there in the rooms?
You will find 230V Euro sockets in the rooms.
Adapters are available – please contact the reception.
Is laundry and dry cleaning available at the hotel?
The hotel offers laundry and dry cleaning. Laundry items handed-in at reception weekdays and Saturdays before 8AM will be returned after 5PM the same day. Laundry and dry cleaning service is not available om Sundays.
Is the hotel disabled-friendly?
Unfortunately, we cannot offer disabled-friendly conditions or rooms, since we are housed in a preserved building that, due to oblique angles in the structure, does no offer the optimal conditions for wheelchair users.
Is smoking allowed?
The hotel is completely non-smoking.
How do I change or cancel my booking?
If you have booked a room with 'Free Cancellation', you can change or cancel your reservation at no extra cost until 12PM on the day of arrival. To make changes or cancellations, you can use the link in your booking confirmation or select 'Change reservation' found in the 'Search' section at the top of this page. You are also welcome to contact the hotel directly. For reservations without a cancellation option, please refer to the applicable sales conditions.
What should I do if I haven't received an email confirmation for my booking?
If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.
What if I have lost or forgotten something at the hotel?
If you have lost or forgotten an item during your stay with us, please fill out this form.