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Terms and conditions

Reservation
Reservations made through the website have to be guaranteed to a valid credit card. First and last name on the reservation must match the guest's ID card, which must be shown at check-in on request. Cancellation terms and payment conditions for the current special offer are listed in the description of the offer at time of reservation as well as on the confirmation received after booking. 

Online
Cancellation can take place through our website. In the event of attempted cancellation after the cancellation deadline, a notification will be given, and the credit card number given as guarantee will be charged in accordance with the terms of cancellation.

An email confirmation of the cancellation will be sent to the email address listed in the reservation. It is also possible to cancel the reservation directly with the hotel per telephone or email. In this event a confirmation of the cancellation will not be sent.

Changes in booking
The rates agreed upon are based on the information, which were submitted at the time of reservation. In the event of changes prior to or during the stay of arrival or departure date, number of persons or such like the hotel reserves the right to alter the agreed rates. The room is available from 3pm on the day of arrival and departure has to take place no later than 12 noon on the day of departure. In the event of departure after 12 noon the hotel reserves the right to charge for additional night or nights in accordance with the current published rates.

If you choose not to check in on the arrival date, we'll withdraw your right to use the room on the remaining nights you have booked. Do you want to make use of the reservation after the original arrival date, it is your own responsibility to contact the hotel no later than the date of originally planned check-in. This must be in writing (via email) and applies to all reservations.

All rates are total price incl. all taxes, service charges and environmental fees.

Please forward any special requests regarding your reservation to the hotel. However, please note these cannot be confirmed until check-in.

Conditions for changing Lowest Rate Available
Only reservations made at one of the Arp-Hansen Hotel Group hotels' websites can be changed. Reservations cannot be changed to another hotel. A change to a different hotel is considered a cancellation and a subsequent new booking. Amendment fee is per. reservation. Changes can only be made by contacting the hotel directly or through the Arp-Hansen Hotel Group's central booking department at telephone: 8030 3045 or email book@arp-hansen.dk. By changing the reservation, the price is subject to alteration.The change must take place before 12 noon on the day of arrival, otherwise be considered a cancellation and a new booking.

Groups
All prices quoted on the website are based on individual reservations. If booking 10 or more rooms at one time, for same period of time, the hotel will consider it a group, and group terms and condition will apply. This will include a change of prices and general conditions, cancellation and payment conditions. The hotel will send a group contract to be signed by the customer for final confirmation.

Guest under 18
Guests under 18 years are required to be accompanied by a person of legal age for accommodation at the hotel. If a parent/guardian wants to book a room for a guest under 18 years, who will stay at the hotel without accompaniment of a legal person, a ‘power of attorney for guests under 18 years’ may be obtained by contacting the hotel. It is required that the hotel must receive and approve the power of attorney before arrival. The hotel has the right to reject the power of attorney.

Credit card fee
Please note that a credit card fee may apply when paying by certain credit cards

Complaints
It is important for us that you are content. Always contact the hotel reception which will help to clarify any misunderstandings. If we fail find a solution, you can contact the Complaints Board for Hotel, Restaurant and Tourism through www.hrt-ankenaevn.dk/da-DK/English or through www.ec.europa.eu/odr.